To address the feedback we received with regards to our latest font bundle, our CEO Tom Ross wanted to issue a personal apology to all of our community members.
So what happened?
For this bundle, we re-ran some of our most popular, classic font bundles from back in 2016 and 2017. The reason for this was due to community feedback, as we recognized that so many Design Cutters had missed out on these earlier deals because they’d joined us in more recent years. But reading through the feedback, we can now see what went wrong. For starters, many of our long-standing community members felt let down because they had to skip a bundle week. Others were disappointed by the lack of communication on the bundle page itself, which caused a lot of confusion.
So what will change?
- We won’t be sharing a bundle re-run in this format again. It was worth a trial, but we never want our community members to feel left out or disappointed.
- We had a team meeting about how the re-run was communicated on the page and have put steps in place so this type of oversight doesn’t happen again.
At our core, we care very deeply about our community. Our ultimate aim is to serve all of you to the best of our abilities, so seeing anything but positive feedback is something we take very seriously. If you felt impacted by this bundle re-run and would like to share your thoughts, please know that our team is always here to hear you out.
Thank you and we really appreciate your continued support.
The DC Team
Thanks for all your hard work, Design Cuts team! I am of the belief that not every bundle is for everyone, so no harm, no foul. Your attention to customer service is truly among the best I’ve ever encountered…thank you for providing such a great product!
Hey Jamie,
Thank you so much for taking the time to comment and for all of your awesome support! We hope that you enjoy checking out all of our deals to come, and happy designing!
I’ve got to say, I was a little confused, but always check font bundles to make sure I haven’t already got them. Having amassed over 100,000 fonts over the years, it is always better to check. This is the first minor issue since you began, I’ve been around to see you grow since the early days, you are always my go to for resources and never fail. Your response is as expected, always putting the community first, always honest and approachable, the fact this is the first minor issue in many, many years, you’re all good!
Thank you so much for your lovely comment Carl!
We are so happy that you have chosen to stay with DC and just want to say a huge thank you for all of your awesome continued support. We hope that you continue to love growing your creative toolkit with us further Carl, and happy designing!
You guys do so much right that you really don’t need to apologize! For people who may have missed the fonts in the past, this is an awesome opportunity to get them. Thanks so much for all you do!!
Hey Donna,
Thank you for you lovely comment. It is great to hear that you enjoy our offers and we hope that you continue to love growing your creative toolkit further with us!
Classy response. Design Cuts are always my first, and very often only, call when I’m looking to buy. And this response is why.
Hey Steve,
Thank you so much for your wonderful comment! We are so happy to hear that we are your top choice for shopping for new goodies, and hope that you continue to love growing your creative toolkit further with us!
You guys offer such a GREAT service! Sorry you all had to go through this – way to communicate clearly what happened (I didn’t even know anything was going on lol) I think a lot of us newer folks would love access to older bundles – so the idea seems to make complete sense. Sending you all love from Cali!
-Aviva
Thank you so much for leaving us a comment Aviva!
Sending you lots of hugs from a sunny London and hope that you have a fun and creative rest of your week.