To address the feedback we received with regards to our latest font bundle, our CEO Tom Ross wanted to issue a personal apology to all of our community members.
So what happened?
For this bundle, we re-ran some of our most popular, classic font bundles from back in 2016 and 2017. The reason for this was due to community feedback, as we recognized that so many Design Cutters had missed out on these earlier deals because they’d joined us in more recent years. But reading through the feedback, we can now see what went wrong. For starters, many of our long-standing community members felt let down because they had to skip a bundle week. Others were disappointed by the lack of communication on the bundle page itself, which caused a lot of confusion.
So what will change?
- We won’t be sharing a bundle re-run in this format again. It was worth a trial, but we never want our community members to feel left out or disappointed.
- We had a team meeting about how the re-run was communicated on the page and have put steps in place so this type of oversight doesn’t happen again.
At our core, we care very deeply about our community. Our ultimate aim is to serve all of you to the best of our abilities, so seeing anything but positive feedback is something we take very seriously. If you felt impacted by this bundle re-run and would like to share your thoughts, please know that our team is always here to hear you out.
Thank you and we really appreciate your continued support.
The DC Team
Do I didn’t feel personally affected by this but just had to comment how amazing DC is! I am so happy to be part of this community 🥰
Aww thank you so much for your wonderful support Lisa! Your kind words really mean so much to us and we hope that you continue to love being a part of DC!
Hi Tom
you are one of the best company i have dealt with thank you for your honesty and keep up the good work
Thank you so much Mark! Your comment really means a lot to us so thanks for all of your support!
Oh, wow!…
This is positive message…Thank you… but you don’t need to apologize, believe me…Your team do excelent work…incl Learning Hub…
Hey Evelyn,
Thank you so much for commenting and that is so sweet of you to say! We do recognise that we made a few oversights with this particular bundle deal however we are keen to ensure that all of our future deals will be able to wow and amaze :).
Hi Tom & Everyone at Design Cuts,
I just wanted to add my support to you guys. Design Cuts is amazing, it’s transformed how I am able to create artwork. The customer service is always wonderful and the support is genuine. I’m not familiar with what happened in this case, but I saw this email and wanted to respond. Thank you for all you do, for the incredible products you constantly provide, and for your care of artists everywhere! All the best,
Juliet
Hey Juliet,
Thank you so much for taking the time to comment. It is awesome to hear that you feel that DC has helped transformed your creative workflow and we just want to say a huge thank you for your kind words and support. Sending hugs and have a great weekend :).
I can’t believe how much the Design Cuts Team does to please their customers. One can tell how sincere and how much Tom and the entire staff is so interested in what their community has to say about how they run DC by just one experience. I have contacted the staff only a few times in the past with areas of concern, mostly things I didn’t know how to do myself, and you have ALWAYS, ALWAYS gone way beyond expectations to help me correct any problem encountered. I will always be a fan, will always recommend you and will always be proud to be a part of this community!
Aww thank you so much for your super lovely comment Mary – we are positively blushing!
Having such awesome members in our community like yourself is what makes DC so special and makes our jobs such a pleasure :).
Thanks again for all of your awesome support Mary and happy designing!