Hey Design Cutters!
Last night, many of you kindly reported an issue with our latest fonts bundle missing 3 of the 15 fonts promised. We quickly identified the problem, and worked really hard into the small hours to ensure that not only was the bundle updated with a corrected link, but that everyone who reached out to us by email, social media and comments heard back.
As you know, this kind of thing is absolutely not a common occurrence here at Design Cuts, and we’re still getting to the bottom of what happened with this particular bundle’s upload. However, and most importantly, we wanted to offer a sincere, public apology for any inconvenience caused to early buyers of this bundle.
We realise that many of you work to deadlines, and to open a bundle and find that the fonts you were hoping for aren’t in there is far from ideal. That’s why today we’ve worked to personally email every single customer who experienced this issue, and keep the wider community well informed about what is happening.
We owe so much to our community, and being transparent with you is the least we can do. We hope that you’ll accept our apology, and see a few more details in the video below:
Thanks again for your patience and support, it means the world to us. We hope that you’ll love the tutorials and freebies we have lined up for this deal, as well as the host of awesome features we’ll be rolling out for the DC community soon. :)
– Tom, Matt, Darren, Tina, Carol, Edita and Ben (The Design Cuts Team, a.k.a the Creative Geeks).
I did not have the problem because I bought my bundle this morning, but this video goes to show the integrity of the Design Cuts company and I just want to say thank you! DC has the best customer service of any company I have ever had contact with (and I have been around a while!)
Thanks so much Sherre, your support for us has always been so motivating, and we always love hearing from you :). Have a fantastic rest of your week!
Relax…”stuff” happens. You caught it, fixed it and made sure everyone got their fonts. I didn’t even notice until you sent out the correction notice.
You guys do an excellent job. But every once in awhile, things are bound to screw up. And just think, this one was relatively mild. So kudos to you for fixing it immediately and thank you for making sure we didn’t suffer.
Thanks so much Laura, we definitely wanted to act quickly with this to minimise any inconvenience for you. Thanks for the wonderful feedback, we’re always so humbled by the DC community :).
Thank you for excellence in both product and service. I love what you are doing. Thank you.
Thanks so much Glenda, that’s amazing to hear. If there’s anything we can do to help with your design work, please do always let us know :).
This is an example of customer service done right. Thanks for continuing to be amazing!
Thank YOU so much for the support Tara, we’re so humbled by the community reaction to this hiccup with the latest bundle.
Thank you for your prompt and efficient action to resolve the issue!
Hey Simon,
Thanks so much for the kind words :). Always awesome to work with you!