Hey Design Cutters!
Last night, many of you kindly reported an issue with our latest fonts bundle missing 3 of the 15 fonts promised. We quickly identified the problem, and worked really hard into the small hours to ensure that not only was the bundle updated with a corrected link, but that everyone who reached out to us by email, social media and comments heard back.
As you know, this kind of thing is absolutely not a common occurrence here at Design Cuts, and we’re still getting to the bottom of what happened with this particular bundle’s upload. However, and most importantly, we wanted to offer a sincere, public apology for any inconvenience caused to early buyers of this bundle.
We realise that many of you work to deadlines, and to open a bundle and find that the fonts you were hoping for aren’t in there is far from ideal. That’s why today we’ve worked to personally email every single customer who experienced this issue, and keep the wider community well informed about what is happening.
We owe so much to our community, and being transparent with you is the least we can do. We hope that you’ll accept our apology, and see a few more details in the video below:
Thanks again for your patience and support, it means the world to us. We hope that you’ll love the tutorials and freebies we have lined up for this deal, as well as the host of awesome features we’ll be rolling out for the DC community soon. :)
– Tom, Matt, Darren, Tina, Carol, Edita and Ben (The Design Cuts Team, a.k.a the Creative Geeks).
How do we get the 3 that are missing, is there a link?
That’s what I am hoping for, too — just the 3 fonts. I don’t want to have to download the whole thing all over again, as I have a crappy, slow Canadian connection.
Hi Diana & Tina,
You may want to check your inbox for an email from DC; I’m sure it will make you smile. :) Hope this helps!
Thanks Liv, we’ve reached out to everyone, but I’ll drop a further email to ensure nobody is missing anything :). Thanks for helping out.
Hey Tina, you should have received a personal email from Carol on our team with a link to the 3 fonts, and a nice bonus apology surprise :). Don’t worry, I’m emailing you now about this to ensure that you get your 3 fonts in an isolated download.
Hey Diana, we had personally emailed every single early buyer of the bundle to ensure that they not only received their fonts, but a nice freebie surprise. I’m just sending another copy of this email to you, to ensure that you receive it :).
I had been considering purchasing this as my first ever font bundle because of the quality of the fonts and amazing price. However, the wonderful level of customer service your company has shown over this small hiccup made me very happy with the level of interaction on your side for the end users and was the icing on the cake. Thank you for being so proactive and communicative, I’m looking forward to using designcuts.com now and into the future!
Hey Maria, thanks so much for the kind words, that’s so great to hear :). A big welcome to the DC community from us all here, and if there’s anything I can do to help with your creative work, please just shout. Great to have you with us! :)
You guys are awesome. Thanks for correcting the issue so fast! Keep up the amazing bundles.
Thanks Jason, we appreciate that a lot :). We have some fantastic bundles lined up, and I hope they’ll have a brilliant impact upon your regular creative work.
Thanks. respect!
Thanks Daniel! :) Welcome to the community.
Thank you guys for being so honest and efficient in correcting the mistake! Fabulous customer service.
Thanks so much Sara! We really appreciate you taking the time to comment, and we hope that you’re enjoying the site :).