Hey Design Cutters!
Last night, many of you kindly reported an issue with our latest fonts bundle missing 3 of the 15 fonts promised. We quickly identified the problem, and worked really hard into the small hours to ensure that not only was the bundle updated with a corrected link, but that everyone who reached out to us by email, social media and comments heard back.
As you know, this kind of thing is absolutely not a common occurrence here at Design Cuts, and we’re still getting to the bottom of what happened with this particular bundle’s upload. However, and most importantly, we wanted to offer a sincere, public apology for any inconvenience caused to early buyers of this bundle.
We realise that many of you work to deadlines, and to open a bundle and find that the fonts you were hoping for aren’t in there is far from ideal. That’s why today we’ve worked to personally email every single customer who experienced this issue, and keep the wider community well informed about what is happening.
We owe so much to our community, and being transparent with you is the least we can do. We hope that you’ll accept our apology, and see a few more details in the video below:
Thanks again for your patience and support, it means the world to us. We hope that you’ll love the tutorials and freebies we have lined up for this deal, as well as the host of awesome features we’ll be rolling out for the DC community soon. :)
– Tom, Matt, Darren, Tina, Carol, Edita and Ben (The Design Cuts Team, a.k.a the Creative Geeks).
You guys rock! Nicely handled
Thanks so much Stephane, we appreciate it! :) Thanks for being such a great part of the DC community.
Your integrity and commitment to your customers is completely evident through your transparency and good …nay… great communication! We thank YOU.
This is my 7th bundle from you all and I am thoroughly impressed by the entire experience of every purchase and every product that I have acquired. Your offerings are integrated into my daily workflow. The simplicity and elegant attention to detail on your website is excellent and makes it a joy to purchase. You all are doing a brilliant job and it shows. Keep it up!
Thanks Dustin, that’s so wonderful to hear :). 7 bundles? Wow! Thank YOU so much for your loyalty and support, that’s hugely appreciated by all of us here. We hope that your bundles are coming back in a big way, to help with your regular creative work. I’d love to see how we can better serve you this year, and have dropped you an email about this now.
and this…. is why I purchase from you.
Thank you Miriana, we truly appreciate that :). Community first, and you guys certainly make all the hard work worth it.
Ah, all’s well ends well. :)
As they say ;). Thanks Justin! I’ll be emailing you over the weekend about our exciting project plans btw.
My “update” bundle still did not contain all 15 fonts.
Only 13 folders download in updated link… are the missing fonts ‘hiding’ in those?
Hey Paul, I’m just emailing you about this now. You should have received a personal email from Carol on our team about this. The fonts do seem to definitely be there now, but there are only 13 folders, as Cultivated Mind contributed 3 fonts, which sit within a single folder. I’m emailing about this now to help.
Hey Pam,
Thanks for letting us know about this. We’ve had a few reports like this, and it appears that all of the 15 fonts are there, but as there are only 13 designers in this bundle, there are just 13 main folders (organised by designer), which is worrying a few people. You’ll find that Cultivated Mind contains 3 fonts though, making a bundle total of 15. I’m emailing you about this now to help :).